Frequently Asked Questions

What is an Employee Assistance Program (EAP)?

EAP is a confidential support service provided by employers to help employees address personal and work-related challenges that may impact their well-being and productivity. It offers professional assistance in areas such as mental health, financial planning, legal support, and wellness.
What services does IMPROVE provide?

IMPROVE offers a range of services, including: Individual and group counseling (mental health, financial, legal, and nutritional support) Critical incident stress management 24/7 emergency psychological support (IEmergency) Training and workshops Wellness programs to promote a healthy work-life balance
How can EAP benefit my organization?

Implementing an EAP like IMPROVE helps organizations: Enhance employee well-being and productivity Reduce absenteeism and presenteeism Improve workplace morale and engagement Provide professional support for crisis situations Create a healthier work environment
Is the service confidential?

Yes, confidentiality is a core principle of IMPROVE. All consultations and services provided under the EAP are strictly confidential and comply with professional ethical standards to ensure employees feel safe and secure when seeking help.
Who can access IMPROVE services?

IMPROVE services are available to all employees of partner organizations, and in some cases, their immediate family members, depending on the company's EAP package.
How can employees access IMPROVE services?

Employees can access services through: In-person consultations Phone support Video calls Email inquiries Contact details and access instructions are provided by your HR department or company portal.
What types of issues can be addressed through EAP counseling?

IMPROVE helps employees deal with a wide range of issues, including: Stress and burnout Work-life balance Relationship challenges Anxiety and depression Financial concerns Legal matters Grief and loss
Are there any costs for employees?

No, IMPROVE services are offered at no cost to employees, as they are fully covered by the employer as part of the organization’s well-being initiatives.
How does IMPROVE handle emergency situations?

IMPROVE offers IEmergency, a 24/7 crisis support service for urgent psychological needs, such as panic attacks, emotional distress, and critical incidents. Employees can reach out anytime for immediate support from a qualified professional.
How often can employees use EAP services?

The number of sessions or services available depends on the company's EAP agreement. Employees can check with their HR department for specific details regarding usage limits.
Can managers refer employees to EAP services?

Yes, managers can encourage employees to utilize EAP services if they observe signs of distress or performance concerns. IMPROVE also provides specialized training for managers to help them identify and address workplace mental health challenges effectively.
How can my company partner with IMPROVE?

To explore partnership opportunities and implement IMPROVE in your organization, please fill out the contact form on our website or reach out to us via email or phone for a consultation.
What makes IMPROVE different from other EAP providers?

IMPROVE is the first and leading EAP provider in Indonesia, offering a comprehensive, locally tailored program backed by highly experienced professionals and international best practices. We combine extensive experience with continuous innovation to meet the evolving needs of our clients.
Where can I find more information about IMPROVE?

For more details, please visit our website at iradatimprove.com or follow us on our social media channels for the latest updates and insights. You can also drop us an email to eap@iradatkonsultan.com.